merdekaspin Privacy Policy

This page describes what we collect when you use merdekaspin and how we keep that data protected. We at merdekaspin respect your privacy and handle your personal information carefully. When you create an account, deposit funds, or play our games, you share certain data with us — your email, phone number, identity documents for verification, and payment details. We encrypt all of it and store it on secure servers.

Our privacy commitments are simple: we collect only the data we need to operate merdekaspin safely and legally. We never sell your personal information to third parties. We do not share your transaction history or gaming activity with unaffiliated companies. If you request deletion of your account and data, we comply within standard business windows. We are transparent about how we use cookies, analytics, and payment processors.

This policy applies to all users accessing merdekaspin from anywhere in the world. If you have questions about how we handle your data, contact us through our support channels.

What data we collect at merdekaspin

We collect your email address when you create a merdekaspin account. We also collect your password (stored encrypted), phone number, and basic profile information (first and last name). When you make your first withdrawal from merdekaspin, we ask for identity verification — a government-issued ID (national ID card or passport) and proof of address. We upload and store these documents encrypted on our secure servers.

Payment information on merdekaspin is handled by our payment processors. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer through mobile banking, local payment, online payment, or e-wallet, we do not store your full payment credentials. Instead, our processors store tokenized references so you can make future transactions without re-entering your bank details each time. We retain transaction records (amount, method, date, status) on merdekaspin to build your account history and settle disputes.

We log your activity on merdekaspin automatically. This includes login timestamps, IP addresses, device type, and browser information. We track which games you play, which sportsbook markets you access (Liga 1, Piala AFF, MotoGP), and your bets and outcomes. We use this data to prevent fraud, detect unusual account behavior, and improve merdekaspin's user experience. We also collect data about how fast pages load, where users click, and which features are most used.

Our data protection standard on merdekaspin

All data transmitted to and from merdekaspin travels over TLS 1.2+ encrypted connections. Your password is hashed using industry-standard algorithms before storage. We do not keep plain-text passwords. Payment data is encrypted at rest and in transit.

How we use your data on merdekaspin

We use your email and phone number to send account notifications — login alerts, password reset links, withdrawal confirmations, and important policy updates. You can manage email preferences in your merdekaspin account settings; you cannot disable critical security notifications.

Your identity documents on merdekaspin are used solely for Know-Your-Customer (KYC) verification. We check that your ID is valid and matches the name and phone number on your account. We do not share these documents with third parties unless legally required by a regulator or court order. Once your account closes, we retain your KYC documents for seven years to comply with anti-money-laundering regulations, then delete them.

Transaction history on merdekaspin is used to settle disputes, process refunds, and build your account statement. If you report a missing deposit or a failed withdrawal, we use this history to investigate. We also use it to flag unusual patterns — multiple failed deposits in short succession, for example — that might indicate account compromise or fraud.

Analytics on merdekaspin help us improve the platform. We analyze which games are most popular, where users encounter errors, and how long it takes to load pages on different devices. We use this to fix bugs, speed up merdekaspin, and add features users want. We anonymize this data — we do not link analytics to your personal identity.

Third-party processors and data sharing on merdekaspin

Our payment processors (the companies behind mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and our bank partners online payment, e-wallet, mobile banking, local payment) receive transaction data from merdekaspin. They see your account ID, deposit or withdrawal amount, and the date. They do not see your gaming activity or balance history — only payment transactions.

We use analytics services to understand how users interact with merdekaspin. These services track page views, clicks, and session duration. The data is anonymized — the service knows a user visited the Piala AFF page on merdekaspin but does not know your name or email. We do not share personal identifiers with analytics partners.

We may disclose your data if required by law. If a court orders us to provide your information, or if we are required by Indonesian law enforcement or regulatory bodies, we comply. We will notify you of such requests unless legally prohibited from doing so.

  • 1
    Payment processors on merdekaspinThird-party

    online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet receive transaction details only. They do not see your personal gaming data.

  • 2
    Analytics partnersThird-party

    We share anonymized usage data on merdekaspin — page views, clicks, session duration — but never linked to your personal identity.

  • 3
    Law enforcement and regulatorsLegal requirement

    We disclose data only if legally compelled by court order or regulatory investigation. We notify users unless prohibited by law.

Your rights and our commitments on merdekaspin

You have the right to access your personal data on merdekaspin. Log into your account and view your profile, transaction history, and documents. You can update your email or phone number in account settings anytime. If you need a copy of all data we hold about you, contact our support team with your merdekaspin account email.

You have the right to request deletion of your merdekaspin account and associated data. We will close your account and delete most personal information within thirty days. However, we retain KYC documents for seven years to comply with anti-money-laundering regulations. We also retain anonymized transaction records for auditing purposes — these cannot identify you personally.

You have the right to object to our use of your data. If you no longer want us to send you marketing emails, use the unsubscribe link in any email or change your preferences in your merdekaspin account settings. If you object to analytics tracking, use your browser's do-not-track feature (though we cannot guarantee all analytics partners honor this).

Cookies and tracking on merdekaspin

We use cookies on merdekaspin to keep you logged in and remember your preferences. Session cookies expire when you close your browser. Persistent cookies remain on your device for up to one year so you do not have to log in every time. You can delete cookies in your browser settings anytime; you will need to log in again on your next visit to merdekaspin.

We use third-party analytics cookies to track how users interact with merdekaspin. These cookies track page views, button clicks, and time spent on each section. They do not collect personally identifiable information. You can opt out by disabling third-party cookies in your browser or using a privacy extension.

Our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) may set their own cookies when you initiate a transaction on merdekaspin. We do not control these cookies; review their privacy policies for details.

Data location and security on merdekaspin

Our servers sit outside Indonesia. Your data is stored in secure data centers with encryption at rest and in transit. We use TLS 1.2+ for all connections to merdekaspin. Passwords are hashed and salted. Sensitive fields (identity documents, payment tokens) are encrypted using AES-256 or equivalent.

We conduct regular security audits of merdekaspin. If we discover a data breach, we notify affected users and relevant authorities within required timeframes. We do not guarantee absolute security — the internet carries inherent risks — but we follow industry security standards to minimize risk.

Contact merdekaspin privacy team

If you have questions about our privacy practices, contact our support team via the in-app help form or email. We respond within one business day. You can also submit a data subject access request by providing your merdekaspin account email and a copy of your ID.

Changes to merdekaspin privacy policy

We may update this policy from time to time. We will notify you of material changes via email or in-app notification. Your continued use of merdekaspin after changes take effect means you accept the updated policy. Review this page regularly to stay informed about how we handle your data.

This privacy policy is current as of the last update date shown at the bottom of this page. If you have any feedback about how we protect your data on merdekaspin or if you believe we have violated your privacy, contact us immediately through our support channels.

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